Communicating Effectively

Posted: May 25, 2015 in Instructional Design

This week, I observed three different modes of communication, written text, voicemail, and face-to-face in the multimedia program “The Art of Effective Communication”.   According to Portny et al. (2008), effective communication is the key to successful project management. “The ability to communicate, both orally and in writing, is a critical skill for project managers”(Portny et al.,2008,p.357). In project management, utilizing a combination of written text and audio or written text and face-to-face communication can be the very effective if done well.

First, I observed the email communication.  The email communication is a written record from Jane to Mark regarding a missing report that he did not deliver on time and may cause her to miss her own deadline.  Although it is good that this information was captured in writing, I did not sense the urgency of the issue in the email. It is important that Jane conveys a clear message that will capture the recipient’s attention to point out the urgency of the issue.  The use of color contrast, color combinations, upper and lowercase lettering, bullets, and/or bolded font could have been utilized by Jane in this email.

Next, I observed the voicemail communication.  Although the same exact message was communicated from Jane to Mark via voicemail, I was able to interpret the urgency of the issue by the tone used in Jane’s voice.  However, utilizing voicemail alone may not be enough because Jane will not be able to confirm whether or not Mark received the message or if he received it in a timely manner. “Using voicemail to communicate with coworkers is a necessary evil, but for many people listening to voicemail and returning messages is time consuming and breaks their concentration”(How, n.d.).  Younger employees now communicate messages via Tweets, IMs, and text messages (How, n.d.).

Finally, I observed the face-to-face communication.  When Jane spoke to Mark directly, I did not sense the urgency of the issue in her voice.  More than likely, she did not want to be confrontational when speaking directly to Mark.  Communicating this way is informal and the information discussed still needs to be captured in writing.  Therefore using a combination of these communication methods may be more effective.

References

How to use voicemail effectively at work. (n.d.). Retrieved  from http://www.howtogeek.com/54044/how-to-use-voicemail-effectively-at-work/

Laureate Education (Producer). (n.d.). The art of effective communication [Video file]. Retrieved from https://class.waldenu.edu

Portny, S. E., Mantel, S. J., Meredith, J., Shafer, S. M., Sutton, M. M., & Kramer, B. E. (2008). Project management: Planning, scheduling, and controlling projects: Hoboken, NJ: John Wiley & Sons, Inc.

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